Job Description

System Administrator
Manage, maintain, and optimize the credit unions information technology infrastructure
including server, networks, and software systems to ensure efficient operation and security. This
involves tasks such as installing and configuring hardware and software, monitoring system
performance troubleshooting issues, implementing security measures, and providing technical support
to end users.
Salary range: $53,671- $64,995
Includes the following: Other duties may be assigned and may include special projects.
* Installing, configuring, and maintaining servers, operating systems, and software applications
to include the Office 365 suite.
* Monitor system performance, identifying issues, and troubleshooting problems to ensure uptime
and reliability.
* Implement and manage security measures, such as firewalls, antivirus software, and access
controls, to protect against cyber threats.
* Monitor and configure regular backups and assist with disaster recovery procedures and processes
to safeguard credit union data integrity.
* Managing user accounts, permissions, and access levels to ensure security and compliance with
organizational policies and procedures.
* Automate routine tasks and processes to improve efficiency and productivity.
* Providing technical support and assistance to end-users, including resolving hardware and
software issues and training on system usage.
* Document system configurations, procedures, and troubleshooting steps to maintain comprehensive
records and facilitate knowledge sharing.
* Staying informed about new technologies, trends, and best practices in system administration to
continuously improve the information technology infrastructure and services.

Required Skills/Abilities:
* Strong Knowledge and experience with operating systems (such as Windows server, Linux/Unix),
networking protocols hardware components and software applications (O365) relevant to system
* Ability to diagnose and resolve technical issues efficiently, using systematic problem- solving
techniques and diagnostic tools.
* Understand cybersecurity principles and best practices, including implementing security
measures, managing access controls, and addressing/patching vulnerabilities.
* Proficient in scripting languages (e.g., PowerShell, Bash) to automate routine tasks and
streamline system management processes.
* Familiarity with network protocols, routing, switching, and VPN technologies, as well as
experience configuring and troubleshooting network infrastructure.
* Experience implementing backup strategies, disaster recovery plans, and data protection measures
to ensure business continuity and data integrity.
* Ability to create comprehensive documentation, including system configurations, procedures,
troubleshooting guides, and user manuals.
* Effective verbal and written communication skills to interact with colleagues, end- users, and
vendors, as well as the ability to convey technical information in a clear and understandable
* Strong organizational skills to prioritize tasks, manage multiple projects simultaneously, and
meet deadlines in a fast -paced environment.
* Willingness to learn new technologies, adapt to changing requirements, and stay updated on
industry trends and advancements in system administration.

Duties and Tasks
Duties and tasks are varied and often not standardized. Works on assignments that are not routine
in nature where the ability to recognize deviation from accepted practice is required.

Supervision Given and Received
This role has no supervisory/managerial responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Required Skills/ Knowledge:
In addition to requirements and competencies already listed.
* Professional writing and verbal communication skills
* Self-motivation
* Collaborative teamwork mindset and comfortable working independently
* User support skills
* Proficiency in Microsoft O365 and Microsoft Entra.
* Excellent diagnostic and critical thinking skills
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, complex data, interpret complex research material, and procedure
manuals. Ability to author routine reports and correspondence. Ability to speak effectively before
external auditors, members, and employees of the organization.

Math Ability:
Ability to work with mathematical concepts as applicable to the position. Ability to apply concepts
such as fractions, percentages, ratios, and proportions to practical situations.
Organizational Restraint/ Organizational Authority
Has minimal authority to make decisions that could impact overall organizational goals and/or
objectives. Decisions have a small impact on current results or impact a small number of members or
employees. This includes non-management positions that generate revenue, manage large projects, or
have authority to prevent a significant loss. Does not have budgetary responsibilities and is not
authorized to make decisions that would commit or jeopardize company assets. Moderate supervision
and inspection of work. Errors require minimal research to detect and resolve. Policies and
procedures limit the potential for a mistake. Loss of time is the greatest concern with minimal
financial losses.
Independent Judgment
Responsibilities can be somewhat complex, requiring a significant degree of creativity and the
ability to analyze data, weighing the possible outcomes in relationship to each other. Has the
ability to work through complex problems by referencing previous precedent. The role has complexity
which requires advanced or specialty training and/or experience. Procedures, job standards, and
specific policies guide decisions and actions. A moderate amount of discretion is available in the
role, often with multiple courses of action. Decision-making occurs within pre-defined parameters
and may be reviewed by a supervisor prior to action. Decisions outside of role parameters take the
form of recommendations.
Work involves much personal contact with others inside and/or outside the organization for the
purpose of first-level conflict resolution, building relationships, and soliciting
cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring
diplomacy and tact in communication.

Certificates and Licenses
* Microsoft 365 certified (Required)
* CompTIA A+ Network+, Security+ (1 Required)
* Microsoft Certified System Administrator (MCSA). (Preferred)
Bachelor’s degree in computer science, Information Systems, Information Technology, Business,
Accounting, Finance, Mathematics, or a related field (preferred but not required)
3-5 years of experience in providing IT (Information Technology) support and/or business and
technical analysis functions is highly preferred.
Experience working in the banking/credit union industry is preferred.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. The IT team works
under a telecommute/remote work structure and is required to meet all provisions of the Remote Work
Agreement. Every employee must be prepared to report to the credit union to meet the needs of the
position and the credit union.

Essential duties are performed in a general office work environment and prolonged periods sitting
at a desk and working on a computer, calculators, copiers, and other business office machines and
equipment. Essential duties may also involve occasional kneeling, squatting, bending, walking,
crouching, stooping, and lifting to thirty pounds to move credit union equipment or stack credit
union files and records. The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note:
Remote work staff must have available a home workspace that meets the confidential, physical,
environmental, safety, and security requirements of the role. Refer to the Remote Work Agreement regarding the requirements of the remote workspace.

Application Instructions

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