Member Service Representative I-Acoma

Denver, CO | Full-Time | $20.00-$23.51 per hour
Accepting applications until position is filled

Why Work at Zing Credit Union?

At Zing, we believe in more than just banking - we believe in people helping people. That’s why we’re proud to create a workplace where employees feel supported, valued, and empowered to grow.

Growth & Development

We promote from within and support your career goals through tuition reimbursement and ongoing on-the-job training

• Every new hire gets a strong start with a 2-week onboarding program designed to set you up for success

• Whether you're just starting out or ready for the next step, we’re here to help you build your future with us

Culture & Community

• We celebrate our team with company outings, potlucks, and festive holiday parties - plus, you’ll even get your birthday off (paid!)

• We’re big on teamwork and appreciation, and our people-first mindset shows in everything we do

Values in Action

• "People over profit" isn’t just a motto - it’s how we operate. We focus on educating and helping our members rather than upselling them

• We proudly partner with local nonprofits and organizations to give back - and employees have opportunities to volunteer and make a difference

Job Summary

As a Member Service Representative I at our Acoma branch, you’ll be the first point of contact for many of our members-providing exceptional service and helping them navigate their financial needs. From processing transactions and opening accounts to answering questions and promoting helpful products, you’ll be there to support our members with professionalism, accuracy, and care. You'll also handle more advanced services such as IRAs, Certificates of Deposit, and electronic banking support.

This role plays a vital part in delivering Zing’s mission of putting people over profit, educating members instead of upselling, and making a positive difference in every interaction.

Essential Responsibilities

• Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limits

• Open and close member accounts; answer questions about products and services

• Cross-sell credit union services that benefit members’ financial well-being and log interactions accordingly

• Load loan applications into the system as directed

• Balance vault, ATM, and cash machines as needed; restock marketing materials

• Assist members with complex services like IRAs and Certificates of Deposit

• Direct unresolved issues to MSR II or leadership when necessary

• Ensure all transactions comply with credit union regulations and internal procedures

• Maintain accurate records and prepare required reports

• Support team goals and contribute to a positive branch environment

• Perform other duties as assigned

Skills & Abilities

• Strong verbal communication and interpersonal skills

• Basic math and accounting knowledge

• Ability to remain professional under pressure and in high-traffic environments

• Trustworthy with a strong sense of integrity and confidentiality

• Quick learner with the ability to follow structured procedures accurately

• Familiarity with banking or credit union systems is a plus

Qualifications & Requirements

• High school diploma or equivalent required

• 6 months to 2 years of customer service or cash-handling experience required

• Ability to read and interpret safety rules, instructions, and procedural manuals

• Ability to write routine emails and speak effectively with members and coworkers

• Demonstrated ability to interpret policies and apply them to daily operations

• Role requires basic analysis and good judgment within well-defined guidelines

• Interactions involve frequent contact with members and staff-professionalism and courtesy are a must

• Most decisions follow defined procedures, with limited discretion within known options

Technical Skills

• Proficient with 10-key by touch

• Comfortable using standard office software and credit union core systems (or ability to learn quickly)

Reasoning & Judgment

• Responsibilities follow structured policies and procedures

• Tasks may require problem-solving or research to determine the best course of action

• Work is guided by training and compliance standards

Work Environment & Physical Expectations

• Office setting within a branch environment

• Extended periods of sitting and computer use

• Occasional bending, kneeling, or lifting up to 30 pounds

• Use of standard office and financial equipment such as computers, card machines, and cash drawers

• Reasonable accommodations will be made for individuals with disabilities