Member Service Representative-Contact Center Remote
Are you ready to make a difference? Do you want to get paid to improve people’s lives? Are you ready to have conversations that change people’s lives? Do you want to make lasting impressions? Do you want to educate instead of sell? Do you want to help others achieve their goals? You can do all of this and more while enhancing your personal finance, and professional career. Prior experience in a call center environment is a plus hey, we are a credit union ??
Apply today and join the Denver Community Credit Union Family. Come be part of a team that takes pride in their everyday work. Help us make a difference in our local communities. Come be part of a movement that puts people first.
What are you waiting for? Apply today and show others how great you are!
Wow this really sweetens the deal: DCCU is offering an incentive, $300 for Full Time new hires. Certain restrictions apply.
Live and Love our Brand. Always be the best version of yourself. Share your talents with others. Make a difference in our communities. Show our members why we are great through your actions. Take pride in what you do. Show others why you are different. Be proud of where your work and who you are.
May involve working from home and the office. Must be flexible in work arrangements.
Essential Functions & Responsibilities:
Assists members with their questions over the phone. Provide exceptional service on every phone call. Provide services such as transfers, balance inquiries, opening of new products and services, and much more.
Educate members on financial products that will improve their financial lives.
Deliver in providing the best service possible, treating every call like it is the only call.
Achieve financial freedom for members through our products and education. Keep the Credit Union safe by troubleshooting and resolving member and internal inquiries in a timely, friendly and accurate manner and taking pride in your work.
Acts as liaison between members and other credit union departments and services.
Knowledge, Skills and Abilities:
Experience: Six months to two years of similar call center or related experience.
Education: A high school education or GED.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: Computer literate.
Physical / Environmental Characteristics: Essential duties are performed in a general office work environment and regularly require sitting and standing at a work station/desk while completing paperwork or using computers, calculators, copiers, fax machines and other office business machines and equipment.
Essential duties may also involve occasional kneeling, squatting, bending, walking, crouching, stooping and lifting up to 30 pounds to stack, store supplies or various office equipment as directed. Typical work week is 5 ½ days a week or less.
Denver Community Credit Union is an equal opportunity employer, Gender, Minority, Veterans, Disabled (EOE)